If you want to outsource and come out with your professional reputation not just intact, but in better shape than before, check out our DirectAccess Program for Web Professionals. DirectAccess Program Details.
Outsourcing can be a risky proposition and many designers have been burned by the poor quality of freelancers' work. Even great results, when delivered late, are not enough to make up for the potential loss of a client. We know we need to win your trust. Here is a selection of complaints we've compiled from web professionals like you. They're based on market research surveys we've conducted about outsourcing to freelancers and other tech companies in an effort to learn what you, the design professional, need.
Industry Complaint: Low Quality Work
If we're looking for a partner to work with us, essentially representing our company's services, we want service and quality as the main focus..." Kimberly, CA
The Edit.com Difference: Long-Term Relationships Based On High Quality Deliverables
Earning your trust is the only way we can succeed with professionals like you. We want to build a relationship, not win a one-off sale. That's the way we work, and the reason so many DirectAccess Members use us again and again.
How do we do it? We're able to provide quality work at reasonable prices because we focus on a defined set of services. We are not a custom programming development shop, we've developed streamlined processes to eliminate the waste. Our in-house team has a wide range of skills to deliver complex or basic services in an efficient, scalable manner. Furthermore, no project leaves our hands without going through two rounds of quality assurance testing and is only considered done once you have reviewed and approved it.
The best proof of our commitment to quality is reading what our clients have to say.
Industry Complaint: Late Delivery
We have had very bad experiences with outsourcing... Deliveries are late, end product below standard." Peter, UK
The Edit.com Difference: On-Time Delivery Enabled by Streamlined Processes
We know that a late project compromises your relationship with your client. The key to our on-time delivery track record is our process. We have a step-by-step working process that we've perfected over thousands of projects.
We actively manage each project to ensure we have the right materials and information we need from you, and your project is properly staffed to ensure it is delivered on the date and time promised.
Unlike a solo freelancer, we are not a one-person shop. We have the ability to pull in additional resources when things are busy, so your project gets the full attention it deserves.
Our name is on the line too, so we never take on a project that we can't finish on time.
Industry Complaint: Overseas Implementation Resulting in Poor Quality Work
We used a consulting firm on our last big site upgrade, who employed a large offshore development firm. The code we received was extremely sloppy (generic variable/method names, no summaries/comments in code, and just generally did not follow best practices)." Remo, VA
The Edit.com Difference: 100% On-Site New York-Based Team
We are based at 55 Washington Street, Suite 504 in the DUMBO neighborhood of Brooklyn, New York with no remote offices or sub-contractors. We do all the work right here, and adhere to best practices standards on every project.
We have the resources to ensure your project gets the full attention it deserves and we keep you informed at every critical phase.
Industry Complaint: Narrow Skill Set
It is very frustrating when I work with a freelancer on one project, but they don't have the skills to do the next project. I spend all my time looking for additional help. I often don't know anyone else who can help. It puts me back to square one and I need to go back searching." Michael, NY
The Edit.com Difference: Diverse Skills For Any Need
Your clients ask for all kinds of stuff and it's important that you can answer their questions and service their needs or they are going to look elsewhere.
Our in-house staff has a broad skill set so we can handle all of your project requests. If we can't handle something for you, we'll make a recommendation or give you ideas where to find a company that specializes in what you are looking for.
Industry Complaint: Difficult to Budget
I need pricing that I know is right because I'm quoting my client a fixed price and if the project goes over budget, I'm stuck paying the difference." Mark, NY
The Edit.com Difference: Set Price From the Beginning
You are running a business and need to ensure your project costs are well within budget—before the project starts.
That's why we provide a fixed price proposal for every engagement. The price is set, so you know exactly what our work is going to cost, no matter how many hours we have to dedicate to getting it done, to your satisfaction.
Industry Complaint: Unresponsive Customer Service
...My customers hate dealing with multiple contacts." Nicole, FL
The Edit.com Difference: YOU Are The Client in This Relationship
We understand that your clients want clear communication and one point person, YOU, for their project.
You are the Client. Yours is the relationship we need to maintain, so unless you request otherwise, you're the sole point person on the project. We stay behind-the-scenes and provide you with the information you need to manage your clients.
